OverviewAbout this course
Gain foundational business skills that are valued across a range of industries. Prepare for your first job as an outstanding administrative assistant or confidently return to the workforce with up-to-date technology and communication skills.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Apply communication skills
Work alongside colleagues and managers
Plan and apply time management
Employ sustainable work practices
Contribute to the health and safety of self and others
Work with technology
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Practical learning via an online virtual enterprise environment
Practise using real workplace documents and scenarios
Transferable skills that can be used in any industry
A strong pathway to further study and career opportunities
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
Foundational experience in using computers and the internet
A desire to work in a business services support role
An interest in working with others
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like:
General Clerk
General Clerks perform a range of clerical and administrative tasks.
Full-time share Full-time workers usually work 35 hours or more a week (in all their jobs combined).
57%
Employment size Employment size is the number of workers who do this as their main job.
97,300 workers
Average age This is the average age of all workers in this job.
44 years
Weekly pay Median earnings are shown for full-time, non-managerial employees paid at the adult rate, before tax or any amounts that are salary sacrificed. These figures are a guide to earnings only and should not be used to determine a wage rate.
$1,160
Average full-time The average full-time hours that people in this role work each week.
40 hours
Skill level rating Skill level ratings are based on the range and complexity of job roles. In general, the higher the skill level, the more formal education and training, previous experience or on-the-job training needed to be good at the job.
Lower
Gender share
85% female
Future growth The Department of Employment, Skills, Small and Family Business estimates the likely change in number of workers in this role, or industry, over the next 5 years. Future growth is the likely percentage change compared to all other job roles.
Strong Growth
Other jobs include: office clerk, office assistant, customer service officer and reception staff.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study1 Course
Begin here to gain experience and confidence in this study area.
Further study3 Courses
Advance your skills to take your career to the next level
Related study2 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate II in Workplace Skills qualification, you’ll need to successfully complete 10 units of competency, including 5 core and 5 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Apply communication skillsBSBCMM211
Work effectively in business environmentsBSBOPS201
Plan and apply time managementBSBPEF202
Participate in sustainable work practicesBSBSUS211
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 22 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Sales and Retail