Sales and Retail

Sales and Retail

courses

Whether it’s a global franchise, e-commerce site or corner store, business isn’t business without sales. From the visual merchandising and design that draws customers in-store, to the exceptional experiences that bring them back, TAFE NSW equips you with the critical techniques needed to develop your career in sales, retail and business development.

Automotive Sales

If you want to be an expert in automotive products and you’ve got the gift of the gab, a career in automotive sales is for you. Sell cars, motorcycles, farm machinery or parts.

  • Certificate III Automotive Sales

    AUR31016-01

    Take your vehicle sales career to a high gear and become a sought-after salesperson in the automotive industry. Develop your ability to sell automotive parts, farm machinery and motorcycle components and learn about foundational mechanical tasks.

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  • Certificate III Automotive Sales

    AUR31020-01

    Shift your vehicle sales career into high gear and become a sought-after salesperson in the automotive industry. Specialise where your passion lies, in either vehicle and motorcycle parts, or vehicle sales.

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Business Sales

Every business has a service, product or experience to sell and we’ll give you the tools to do it. Study a sales course and know how to deliver on expectations and grow your career.

  • No courses currently available.

Retail

Be a part of one of Australia’s largest industries when you study a retail course. You’ll learn transferrable skills like communication and customer experience and graduate job ready.

  • Statement of Attainment Boost Yourself into Retail

    900-83020

    Build on your customer service skills to build loyal customers for your business, brand or organisation. Learn to effectively deal with difficult customers and maintain your personal health and wellbeing.

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  • Statement of Attainment Retail Customer Service

    900-81126

    No overview available

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  • Statement of Attainment Retail Customer Service

    SG00003443

    Customer service excellence is highly regarded in so many industries. In this course you'll graduate with a raft of techniques to communicate effectively with a diverse range of customers in a variety of scenarios. From an initial greeting to conflict resolution, you’ve got customer service in the bag.

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  • Statement of Attainment Manage Disrespectful, Aggressive or Abusive Customers

    900-82861

    Build on your customer service skills and gain the knowledge and confidence to effectively deal with difficult customers. Learn communication techniques, assertiveness and negotiation skills to de-escalate any difficult situation calmly.

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  • Statement of Attainment Manage disrespectful, aggressive or abusive customers

    SIRSS00022-V01

    Build on your customer service skills and gain the knowledge and confidence to effectively deal with difficult customers. Learn communication techniques, assertiveness and negotiation skills to de-escalate any difficult situation calmly.

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  • Certificate II Retail Services

    SIR20216-01

    Broaden your skills and become an integral part of the booming retail sector. Learn consumer engagement and merchandise management skills valued in customer service and retail assistant roles. Support large and small retail businesses, what with further study, could even include your own.

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  • Certificate III Retail

    SIR30216-01

    Step into one of the largest global industries and launch your retail career. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway to further your career in retail.

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  • Certificate IV Retail Management

    SIR40316-01

    Take your retail career to management level as you learn techniques to create a positive working environment while managing staff, running business operations, achieving budgets and maintaining inventory levels.

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Retail Nursery

Spend your workdays among the greenery in retail garden centres. Learn how to propagate and grow plants and advise customers on how to provide their new plants with a happy home.

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Visual Merchandising

Create eye-catching displays that command attention. You’ll learn to plan and implement signage and installations that promote products across shops and other retail settings.

  • Diploma Visual Merchandising

    SIR50217-01

    Cultivate your creativity as you create eye catching visual merchandise displays to appeal to your customers and make your mark in this practical and exciting industry.

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