OverviewAbout this course
Facilitate the smooth-running of a health facility as you support patients through trying times and empower healthcare professionals to do their best work. Develop real-world skills you can take into an existing practice or start your own health facility.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Manage your employer’s health billing and accounting systems
Review and communicate staff performance
Oversee budgets and finance plans
Communicate ethical and legal compliance
Observe risk management and work health and safety (WHS) requirements
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Skills to respond to client questions and concerns
Communicate legal and ethical compliance to medical staff and patients
Oversee a real healthcare organisation’s budgets and financial plans
Manage the smooth-running of your organisation, its staff, clients, appointments, meetings, resources and operations
Delegate tasks and roles to a range of staff from doctors to receptionists
Skills and knowledge to start your own business
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
A Working with Children Check (WWCC)
A National Police Check
Vaccination and health screenings
Entry recommendations
To be prepared for this course, we recommend that you have:
Prior or current employment in the healthcare industry
Confidence working on your own and unsupervised
Good customer service skills
Responsibility handling confidential client information
Empathy and patience when working with patients
Excellent quick-thinking multitasking skills
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: Practice manager of a small to medium-sized health practice and Allied health manager
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study1 Course
Begin here to gain experience and confidence in this study area.
Further study0 Courses
Advance your skills to take your career to the next level
The Diploma of Practice Management does not have any post-graduate courses.
Related study0 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
The Diploma of Practice Management does not have any related courses.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Diploma of Practice Management qualification, you’ll need to successfully complete 15 Units of competency, including 10 core and 5 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Manage quality customer serviceBSBCUS501
Manage budgets and financial plansBSBFIM501
Interpret and apply medical terminology appropriatelyBSBMED301
Manage people performanceBSBMGT502
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community