TAFE NSW is upskilling independent support workers by delivering accredited training to those using Mable, an online platform that connects Australians looking for disability and aged care support to independent support workers.  

Through TAFE NSW Fee-Free Certificate III in Independent Support (Disability and Aged Care), two groups of Mable independent support workers have gained the skills needed to navigate the complexities of the disability and aged care sector, while providing specialised care to their clients.  

Aged care and disability support workers are among the most in-demand jobs in Australia. A workforce gap has emerged due to demand exceeding supply, with 211,430 full-time positions needed in the care and support workforce by 2050. One of the key recommendations of the 2021 report by the Royal Commission into Aged Care Quality and Safety was for personal care workers to hold a minimum qualification of a Certificate III. 

 
Independent support worker Camilla Mendoza, 65, provides personal care to clients through Mable’s platform. Last year she jumped at the opportunity to upskill through TAFE NSW’s Fee-free Certificate III in Independent Support (Disability and Aged Care). 

“I’ve loved completing the Certificate III course as it provided me with the skills I need to provide better care and support to my clients,” Ms Mendoza said. “The teachers were fantastic and I learnt so much, particularly about the importance of mental and physical wellbeing. As most of the course was delivered online, I could take part after work hours, so it was very achievable. 

“Previously I worked as a business coach in the corporate sector for 10 years and I wanted to try something different that also offered flexibility, independence and creates change,” she said. “Having the skills of a business coach has been helpful. Now, I work to empower people who have fallen through the cracks to ensure their needs are heard and met. I love what I do and how I’m making a difference in the world.”  

Mable’s Chief Finance and Operations Officer Emma Clark said their partnership with TAFE NSW allows independent support workers to study a Certificate III in Individual Support while working within the industry.   
 

“By fostering this collaboration with TAFE NSW, we are increasing the number of qualified support workers in the sector,” Ms Clark said. “We are ensuring continuity in care arrangements as support workers can work with clients for longer by developing new skills as clients' needs change.  

“Older people and people with a disability often need help with everyday activities, such as brushing their teeth, showering and toileting. However, these personal services require a support worker to have a Certificate III or higher.  

“Independent support workers who have completed this course with TAFE NSW have found it extremely comprehensive and informative. This training has significantly improved the quality of support they provide, ensuring that clients seeking assistance through Mable receive the best possible care." 

Media contact: Mel O’Connell, Communications Specialist, 0409930777 melanie.oconnell@tafensw.edu.au