23-year-old Beaumont Hills local and TAFE NSW graduate Molly Paterson has gone from the reception desk to the corporate office, nabbing a coveted job as a Customer Service Analyst at a leading global logistics company. Now she’s calling on other young people to consider an in-demand career in the sector.

The logistics and transport industry has had to adapt quickly to the challenges posed by COVID-19, with the pandemic highlighting the importance of efficient supply chains[1]. As of 2017, only 20 per cent of people working in the wider transport industry are women[2].

Molly always knew that she loved organising, planning, problem-solving and helping people and originally started working at the logistics company as a receptionist to gain some general office experience. 

Molly said, “I started to take on as much extra work as I could in different areas of the company to make myself more valuable. I began assisting in the areas of operations and customer service and it was then that I realised this was my passion.

“I knew I needed to undertake some formal training to hone my skills and further my career, and after researching discovered the TAFE NSW Certificate IV in Logistics would be the perfect choice to equip me with the hands-on knowledge and skills to excel at the company.”

Molly completed her qualification in June and said the wealth of knowledge she acquired has helped to fast-track her career and set her up for success.

“The course gave me a lot of knowledge I needed to start moving into operations, from implementing WHS, risk management and legislation to organising transport, calculating mass and even facilitating work teams!”

With her newfound skills and qualification, Molly was able to secure a job as a Customer Service Analyst and Pallet Controller at the global logistics company and plans to complete her Diploma in Logistics in the near future.

“I would love to see more young people and especially women get into the logistics industry. It is an ever-changing industry which is fantastic for innovative minds. Logistics is an essential part of our everyday lives from getting food on the shelves to the clothes on our backs to the crucial medication we need for our hospitals which makes it an amazing industry to work in.”

Enrolments are now open for Semester 2, 2020. To learn more about the range of logistics courses available at TAFE NSW visit www.tafensw.edu.au or call 131 601.

Media contact: Alice Dalley, TAFE NSW Media and Communications Business Partner, alice.dalley1@tafensw.edu.au, mobile 0402 528 210.