OverviewAbout this course
This is your launchpad to an exciting career in a dynamic sector. Diversify your skillset as you learn operational, clerical and grounds upkeep procedures. Work as part of a team and give customers a great experience as a receptionist or sales agent.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Provide tourism and travel industry information
Work in a team and collaborate well with others
Conduct reception and housekeeping duties
Complete maintenance tasks
Sell products and services
Prepare quotations
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification at Certificate II level
A strong foundation to start your career in the tourism industry
Experience in a real or simulated work environment
A diverse range of practical skills to ensure you can be a well-rounded holiday park or resort employee
Customer service and communication skills that are transferable across all industries
SuitabilityIs this course right for you?
Entry requirements
This course requires evidence of previous experience or study before you can enrol
Traineeship
TAFE NSW also offers the Certificate III in Tourism (Holiday Parks and Resorts) as a traineeship. To be eligible to enrol as a trainee you must:
- Be employed in the tourism industry as this course is delivered in the workplace
- Have a signed traineeship contract
Thinking about a traineeship? Enquire today.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
A passion for tourism and travel
A special interest in working in holiday parks and resorts
An aptitude for physical tasks and working with your hands
The ability to communicate and work well with others
A passion for delivering exceptional customer experience
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: holiday Park attendant, holiday park receptionist, booking agent, customer service agent, inbound tour coordinator, reservation sales agent and visitor information officer.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate III in Tourism (Holiday Parks and Resorts) does not have any pre-requisite courses.
Further study0 Courses
Advance your skills to take your career to the next level
The Certificate III in Tourism (Holiday Parks and Resorts) does not have any post-graduate courses.
Related study0 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
The Certificate III in Tourism (Holiday Parks and Resorts) does not have any related courses.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate III in Tourism (Holiday Parks and Resorts) qualification, you’ll need to successfully complete 15 units of competency, including 4 core and 11 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Source and use information on the tourism and travel industrySITTIND003
Provide service to customersSITXCCS014
Show social and cultural sensitivitySITXCOM007
Participate in safe work practicesSITXWHS005
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 2 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Tourism and Events