OverviewAbout this course
Start your career in tourism with this visitor-economy-focused course. Gain the skills to help others have the adventure of their dreams. Begin working in this dynamic sector as an information officer, booking agent, customer service agent or more.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Provide excellent customer service in tourism settings
Apply social and cultural awareness and sensitivity to enhance customer interactions
Research and provide expert advice on Australian destinations, including Indigenous cultures
Incorporate sustainability principles into the visitor economy
Actively contribute to workplace health and safety practices
Identify and promote the best tourism products and services for your customers
Prepare accurate quotes tailored to customer needs
Use social media and online tools to build your professional presence in the tourism industry
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally recognised qualification at Certificate III level
The experience to communicate confidently with a range of customers and colleagues
The skills to provide visitor information, including advice on Australian destinations and insights about Australian Indigenous cultures
Valuable customer services skills and sales techniques that are transferable across the wider visitor economy sector, such as, events, hospitality, guiding, retail and beyond
A strong foundation to start your career in the tourism and wider visitor economy industry
Strong pathways to continue your studies and enhance your career opportunities across a range of industry sectors
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
A passion to work in the tourism industry
The ability to communicate and work well with others
A desire to work with people and help others
An idea about the sector of tourism you would like to work in, for example, visitor services, theme parks and attractions or concierge services
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: booking agent, visitor information officer, customer service agent, tour coordinator, tour guide, reservations sales agent and sales consultant.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate III in Tourism does not have any pre-requisite courses.
Further study2 Courses
Advance your skills to take your career to the next level
Related study5 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate III in Tourism qualification, you’ll need to successfully complete 15 units of competency, including 4 core and 11 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Provide service to customersSITXCCS014
Show social and cultural sensitivitySITXCOM007
Source and use information on the tourism and travel industrySITTIND003
Participate in safe work practicesSITXWHS005
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community