OverviewAbout this course
Embark on an exciting career when you join the dynamic world of travel and tourism. Learn how to create life-changing experiences for your clients and make travelling a care-free occasion for your clients when you enter this growing industry.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Handle customer enquiries
Manage and create quotes and itineraries for customers
Coordinate travel or tourism services
Provide advice on domestic and international destinations
Use a computerised reservation or operations systems
Interpret financial information
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited Certificate IV qualification
A pathway to further study in travel and tourism
Specialist skills that will allow you to use Computerised Reservations Systems (CRS), and Global Distribution Systems (GDS)
Experience in creating suitable travel options for customers
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
- There are no entry requirements for this qualification. You can enrol today.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
A sense of curiosity, adventure and a love for travel
The ability to collaborate effectively
A passion to deliver great customer service
Language, Literacy and Numeracy (LLN) at a Year 10 high school level
TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.
This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: tourism marketing co-ordinator, call centre team leader, tourism marketing and product co-ordinator, senior retail travel consultant and reservations sales or call centre supervisor.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate IV in Travel and Tourism does not have any pre-requisite courses.
Further study0 Courses
Advance your skills to take your career to the next level
The Certificate IV in Travel and Tourism does not have any post-graduate courses.
Related study0 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
The Certificate IV in Travel and Tourism does not have any related courses.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Travel and Tourism qualification, you’ll need to successfully complete 19 units of competency, including 7 core and 12 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Source and use information on the tourism and travel industrySITTIND003
Enhance customer service experiencesSITXCCS015
Show social and cultural sensitivitySITXCOM007
Manage conflictSITXCOM010
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 10 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Tourism and Events