OverviewAbout this course
Gain the skills for success as an office supervisor, reception manager, personal assistant, and more. Learn in a simulated business environment and build knowledge that's valued across a range of industries.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Use digital technologies to communicate in the workplace and complete business tasks
Establish business relationships
Draft complex documents and create presentations
Communicate with colleagues and seniors
Think critically and make decisions in the workplace
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Exposure to realistic business environments
Confidence handling and producing real-life business documents
Experience using business technology like Microsoft Teams and Microsoft Office suite
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
Completed your Higher School Certificate or equivalent level of study or
Completed a Certificate III in Business or
Approximately 2 years' relevant work experience in industry
Confidence in creating and managing multiple files across the Microsoft Office suite, such as compiling information using Excel spreadsheets and Word documents
Keyboard skills
Time management and organisational skills
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: personal assistant, administration supervisor, office supervisor, clerical supervisor, reception manager, administration coordinator, project administrator, office coordinator, administration assistant, office administrator, secretary and office team leader.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study3 Courses
Begin here to gain experience and confidence in this study area.
Further study1 Course
Advance your skills to take your career to the next level
Related study4 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Business qualification, you’ll need to successfully complete 12 units of competency, including 6 core and 6 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Apply critical thinking to work practicesBSBCRT411
Apply communication strategies in the workplaceBSBXCM401
Use digital technologies to collaborate in a work environmentBSBTEC404
Implement and monitor WHS policies, procedures and programsBSBWHS411
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 15 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Information and Communications Technology