National code: CHC52021
Diploma of Community Services (Case Management and Responding to Family Violence)
OverviewAbout this course
Empower your community and help those in need, as you develop your skills for a fulfilling career in community services. Strengthen your leadership capabilities, gain in-depth knowledge for case management and help address the problem of family violence.
Is Community Services right for you?
Community Services workers empower and support disadvantaged and vulnerable people to achieve their goals. They provide housing, mental health, disability, multicultural, financial, youth, domestic and family violence support. Your experience and career goals will help determine which pathway is best for you. Watch our video to learn more.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Recognise and respond to domestic and family violence and crisis situations
Reflect on and improve your own professional practice
Work within a trauma-informed framework
Manage legal and ethical compliance
Facilitate and review case management, including workplace debriefing and support processes
Analyse impacts of sociological factors on people in community work and services to effect change
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification at diploma level
200 hours of work placement with a suitable employer
The ability to identify and respond to signs of risk factors and barriers
Exposure to industry professionals and access to a network of peers
Skills to professionally engage in interventions
A strong pathway to continue your study at TAFE NSW or with one of our partner universities
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
- There are no entry requirements for this qualification. You can enrol today.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
A Working with Children Check (WWCC)
A National Police Check
Any additional evidence your work placement provider requires, such as a National Disability Insurance Scheme (NDIS) and vaccination and health screenings
Entry recommendations
To be prepared for this course, we recommend that you have:
Experience working in the industry, or previous study, e.g. Certificate IV Community services or related courses
A desire to increase your leadership skills in the community service sector
The ability to work independently and as part of a team, unsupervised within your scope of practice
Proficient computer skills (digital literacy) to be able to handle electronic records and documentation
The ability to use your emotional intelligence, patience and empathy
An interest in working with people from diverse backgrounds
Important information
This qualification contains content, concepts and scenarios that may be distressing. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like:
Community Worker
Community Workers facilitate community development initiatives and collective solutions within a community to address issues, needs and problems associated with recreational, health, housing, employment and other welfare matters.
Full-time share Full-time workers usually work 35 hours or more a week (in all their jobs combined).
66%
Employment size Employment size is the number of workers who do this as their main job.
9,400 workers
Average age This is the average age of all workers in this job.
45 years
Weekly pay Median earnings are shown for full-time, non-managerial employees paid at the adult rate, before tax or any amounts that are salary sacrificed. These figures are a guide to earnings only and should not be used to determine a wage rate.
$1,340
Average full-time The average full-time hours that people in this role work each week.
40 hours
Skill level rating Skill level ratings are based on the range and complexity of job roles. In general, the higher the skill level, the more formal education and training, previous experience or on-the-job training needed to be good at the job.
High
Gender share
80% female
Future growth The Department of Employment, Skills, Small and Family Business estimates the likely change in number of workers in this role, or industry, over the next 5 years. Future growth is the likely percentage change compared to all other job roles.
Strong Growth
Other jobs include: senior case manager, employment specialist, community services coordinator, case coordinator (community services), senior youth worker, Aboriginal housing worker, disability team leader, early intervention worker, community work coordinator, domestic violence worker, refuge worker and family violence advocate.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study2 Courses
Begin here to gain experience and confidence in this study area.
Further study1 Course
Advance your skills to take your career to the next level
Related study6 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Diploma of Community Services (Case Management and Responding to Family Violence) qualification, you’ll need to successfully complete 20 , including 12 core and 8 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Facilitate workplace debriefing and support processesCHCMGT005
Recognise and respond to crisis situationsCHCCCS019
Develop and implement service programsCHCCCS007
Assess co-existing needsCHCCCS004
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community