Privacy at TAFE NSW

TAFE NSW is committed to protecting your privacy

As a leading provider of technical and further education and training services in Australia, TAFE NSW respects the privacy of each person it deals with (including staff, students, suppliers and members of the public), and is committed to complying with all applicable privacy laws.

Privacy laws

TAFE NSW is primarily governed by NSW privacy legislation, being the Privacy and Personal Information Protection Act 1998 (NSW) and Health Records and Information Protection Act 2002 (NSW).

Where applicable, TAFE NSW may also be subject to the Privacy Act 1988 (Cth) and other privacy and data protection legislation, including the European Union General Data Protection Regulation and China’s Personal Information Protection Law.

Any references to the term ‘personal information’ refers to both personal and health information, unless specified otherwise.

Privacy Policy

TAFE NSW’s Privacy Policy details how TAFE NSW collects, stores, uses and discloses your personal information, including your rights in relation to that personal information. The Privacy Policy should be read in conjunction with TAFE NSW’s Privacy Management Plan.

You can access TAFE NSW’s Privacy Policy here:

Privacy Management Plan

TAFE NSW’s Privacy Management Plan has been developed in accordance with section 33 of the Privacy and Personal Information Protection Act and applies to all personal information held by TAFE NSW and its controlled entities (if any).

The Privacy Management Plan details how TAFE NSW manages such personal information in accordance with its legal obligations, including how you can access and amend your personal information, and how you can make a complaint about privacy matters. It is a supporting document to TAFE NSW’s Privacy Policy.

You can access TAFE NSW’s Privacy Management Plan here:

National Centre for Vocational Education Research Limited (NCVER) Privacy Notice

By enrolling with TAFE NSW, you are acknowledging that you have read and agree to the collection, use and disclosure of your information in accordance with the TAFE NSW Privacy Policy. The NCVER Privacy Notification in this form is supplementary to the TAFE NSW Privacy Policy.

You can access NCVER Privacy Notice here:

Accessing and amending your personal information

If you wish to access or amend your personal information held by TAFE NSW, you should contact TAFE NSW as follows:

• TAFE NSW students can access their contact details and other information related to their enrolment through My LEARNER PORTAL (which can be accessed via my.tafensw.edu.au) or by contacting Student Services on 131 601 or via the Student Services webpage.
• TAFE NSW staff can access their personal information through the People@TAFE application (which can be accessed via the staff portal).
• TAFE NSW counselling clients can access their medical records and personal information held by TAFE NSW by contacting the relevant area in the first instance.
• Other individuals can access their personal information by contacting the relevant area within TAFE NSW that they normally interact with.

In some cases, TAFE NSW may require you to verify your identity or provide supporting information to ensure that TAFE NSW is dealing with the right person. More information about how to access and amend your personal information can be found in TAFE NSW’s Privacy Management Plan.

Privacy complaints

Although processes are in place to protect personal information TAFE NSW holds, if such information has been lost, or is subject to unauthorised access, modification or disclosure, a data breach may have occurred.

If you believe that TAFE NSW has breached your privacy, or you have concerns regarding the management of your personal information, you should contact the responsible TAFE NSW business area or unit.

All complaints will be investigated in accordance with the procedures outlined in TAFE NSW’s Privacy Management Plan.

Requesting an ‘internal review’

If you are not satisfied with the outcome of your complaint, you may request an ‘internal review’ by submitting an internal review application to the TAFE NSW Privacy Officer at privacy@tafensw.edu.au. You may use the Information and Privacy Commission Internal Review Application Form available at https://www.ipc.nsw.gov.au/privacy/citizens/make-complaint-forms.

You must submit an application within six months of the conduct in question, otherwise it may not be accepted.

An internal review will be conducted by TAFE NSW within 60 days of receiving a valid application, unless an extension is otherwise agreed with the applicant. The TAFE NSW Privacy Officer will undertake the internal review unless there is a conflict of interest or the Privacy Officer is unavailable, in which case it will be undertaken by an appropriate delegate.

TAFE NSW will keep the NSW Privacy Commissioner informed of your application, of your name and the details of your complaint and keep the Commissioner informed of its progress, until finalised.

Within 14 days of the completion of the internal review, TAFE NSW will notify the applicant in writing of the outcome of the review.

Requesting an ‘external review’

If you are not satisfied with the outcome of your internal review, you can request an ‘external review’ by submitting an application to the Administrative and Equal Opportunity Division of the NSW Civil and Administrative Tribunal (NCAT), at:

The application must be lodged within 28 days of the applicant receiving notice of an internal review finding.

Further information about requesting an external review can be found on the Information and Privacy Commission NSW website at https://www.ipc.nsw.gov.au/.

Complaint to the NSW Privacy Commissioner

You may also contact the NSW Privacy Commissioner to complain about a privacy matter at:

Public notification register

Under the Privacy and Personal Information Protection Act, TAFE NSW is required to maintain and publish a public notification register for certain eligible data breaches. The register will contain notifications for eligible data breaches where TAFE NSW is unable, or it is not reasonably practicable, to directly notify all affected individuals.

Any public notification on the public notification register will remain available for at least 12 months after the date of publication.

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_{Last updated: 8 July 2024}