OverviewAbout this course
Gain the foundational skills to bring your small business idea to life. This course is ideal for people with English as an additional language. You'll learn to improve your literacy skills, as well as how to successfully run your own business.
OutcomesWhat you'll gain
Learning outcomes
During this course you'll learn to:
Provide outstanding customer service
Attract customers via social media
Send and respond to emails
Use Office 365 software, including MS Word and MS Excel
Answer and use the phone in a professional manner
Understand small business finances and legislation
Course outcomes
You'll leave this course with:
Confidence in starting or running your own business
Increased opportunities for employment
A potential pathway to further study in business
SuitabilityIs this course right for you?
Professional Development
Learn a new skill and improve your career prospects
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
To be eligible for this course, you must either be an Australian citizen, New Zealand citizen, permanent resident or humanitarian visa holder. This is evidenced by a copy of your Australian or New Zealand Citizenship Certificate or humanitarian visa.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend you have:
English as additional language
An interest in improving your business skills and literacy
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysWhere can this course take you?
Career pathways
Our graduates go onto roles like: running your own small business.
Study options
Pursue an interest or upskill in your chosen field with another course.
Your experience counts
At TAFE NSW, we recognise your previous work experience and study history. You may be able to use recognition of prior learning when applying for a course in the future. If you're successful, you'll get your qualification faster.
UnitsUnits taught in this course
Courses can be made up of a combination of core and specialty units.
Core units consist of the knowledge you'll need to build key skills for success in your field, industry or hobby.
Vocational Language in an Industry ContextCSO8888C
Introduction to Education & Employment PathwaysCSO8888D
TAFE NSW ServicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community