OverviewAbout this course
Gain in-demand, specialised skills to interact with patients and support medical practices as a medical receptionist and more. Become work-ready and enter the exciting and rewarding medical administration industry.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Liaise with patients and medical professionals using correct medical terminology
Observe safety, confidentiality and privacy expectations in a medical setting
Recognise and leverage diversity among patients and colleagues
Prepare and process medical accounts
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification at Certificate III level
Exposure to a realistic simulated organisation and medical administrative environment
Comfort understanding and interpreting medical information and language
Confidence talking to patients and medical professionals
SuitabilityIs this course right for you?
Entry requirements
This course requires evidence of previous experience or study before you can enrol
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
There are no entry requirements for this qualification. You can enrol now.
Traineeship
To be eligible to enrol as a trainee you must:
Be employed in the medical and health sector as this course is delivered in the workplace
Have a signed traineeship contract
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
Language and literacy skills to interpret technical language and pronounce complex and specific words correctly
Numeracy skills to do foundational mathematical calculations and interpret sequential numerical information when dealing with fees and processing medical accounts
A computer with internet access
Some experience with computer software like the Microsoft Office suite
Pre-existing technology skills to access and navigate the internet and be able to create, open and save electronic files
Confidence to work independently
TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.
This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: medical receptionist, hospital receptionist, administrative assistant and customer service representative (with a health focus).
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study2 Courses
Begin here to gain experience and confidence in this study area.
Further study3 Courses
Advance your skills to take your career to the next level
Related study1 Course
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate III in Business (Medical Administration) qualification, you’ll need to successfully complete 13 units of competency, including 6 core and 7 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Apply critical thinking skills in a team environmentBSBCRT311
Support personal wellbeing in the workplaceBSBPEF201
Participate in sustainable work practicesBSBSUS211
Use inclusive work practicesBSBTWK301
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 8 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Screen, Media and Games