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    National code: SIR20216

    Certificate II in Retail Services

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    OverviewAbout this course

    Broaden your skills and become an integral part of the booming retail sector. Learn consumer engagement and merchandise management skills valued in customer service and retail assistant roles. Support large and small retail businesses, what with further study, could even include your own.

    OutcomesWhat you'll gain

    Learning outcomes

    Through a mixture of theory and practical course work, learn to:

    • Interact with customers

    • Manage feedback and complaints

    • Use technology including Point of Sale and scanning

    • Receive and handle stock and deliveries

    • Engage with your customers

    • Observe safety protocols in the workplace

    Course outcomes

    Gain practical experience and develop specialist skills that give you an advantage in the job market.

    • Experience in interacting with customers and team members in a retail workplace

    • Confidence to handle customer feedback and complaints

    • Knowledge of work, health and safety practices

    • Strong pathways to continue your studies and enhance your career opportunities

    SuitabilityIs this course right for you?

    Entry requirements

    Some courses require evidence of previous experience or study before you can enrol

    • There are no entry requirements for this qualification. You can enrol today.

    • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

    Entry recommendations

    To be prepared for this course, we recommend that you have:

    • Curiosity about the retail industry and consumer behaviour

    • Foundational computer skills for Microsoft Office and internet use

    • Excellent communication and interpersonal skills

    • A desire to work with people and in teams

    • Quick-thinking and problem solving strengths

    TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

    PathwaysFuture career and study options

    Career pathways

    Our graduates go onto roles like: General retail assistant , Frontline team member , Customer service professional , Point-of-sale operator and Checkout worker

    Study pathways

    Take your study further with other courses offered at TAFE NSW:

    Previous study0 Courses

    Begin here to gain experience and confidence in this study area.

    The Certificate II in Retail Services does not have any pre-requisite courses.

    Further study3 Courses

    Advance your skills to take your career to the next level

    Related study0 Courses

    Strengthen your expertise and gain specialist skills to expand your employability.

    The Certificate II in Retail Services does not have any related courses.

    Your experience counts

    At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

    UnitsUnits taught in this course

    Courses are made up of a combination of both core and specialty units. In the Certificate II in Retail Services qualification, you’ll need to successfully complete 12 Units of competency, including 7 core and 5 speciality units.

    Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.

    Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

    • Engage the customerSIRXCEG001

    • Communicate in the workplace to support team and customer outcomesSIRXCOM001

    • Work effectively in a service environmentSIRXIND001

    • Organise personal work requirementsSIRXIND003

    TAFE NSW servicesFacilities and support

    TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

    • TAFE NSW Disability Support Service

    • TAFE NSW Language, Literacy and Numeracy (LLN) support

    • TAFE NSW Aboriginal Support; Learner support (ABE)

    • TAFE NSW Careers, Counselling and Pathways Service

    • TAFE NSW Libraries

    • Scholarship programs – be supported as you explore your talents and fulfil your potential

    • Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home

    • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

    • Student associations – get social with our student community

    Info sessionsWant to know more?

    There are a total of 40 information sessions planned for this course. They'll take place at different locations across the state.

    You can select a study option below to see the sessions available. Or you can view all sessions related to Screen, Media and Games

    Study optionsFind a location to enrol