OverviewAbout this course
Broaden your skills and become an integral part of the booming retail sector. Learn consumer engagement and merchandise management skills valued in customer service and retail assistant roles. Support large and small retail businesses, what with further study, could even include your own.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Interact with customers
Manage feedback and complaints
Use technology including Point of Sale and scanning
Receive and handle stock and deliveries
Engage with your customers
Observe safety protocols in the workplace
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Experience in interacting with customers and team members in a retail workplace
Confidence to handle customer feedback and complaints
Knowledge of work, health and safety practices
Strong pathways to continue your studies and enhance your career opportunities
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
Curiosity about the retail industry and consumer behaviour
Foundational computer skills for Microsoft Office and internet use
Excellent communication and interpersonal skills
A desire to work with people and in teams
Quick-thinking and problem solving strengths
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: General retail assistant , Frontline team member , Customer service professional , Point-of-sale operator and Checkout worker
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate II in Retail Services does not have any pre-requisite courses.
Further study3 Courses
Advance your skills to take your career to the next level
Related study0 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
The Certificate II in Retail Services does not have any related courses.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate II in Retail Services qualification, you’ll need to successfully complete 12 Units of competency, including 7 core and 5 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Organise personal work requirementsSIRXIND003
Work effectively in a service environmentSIRXIND001
Identify and respond to security risksSIRXRSK001
Contribute to workplace health and safetySIRXWHS002
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 40 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Screen, Media and Games