National code: ICT40120
Certificate IV in Information Technology (Systems Administration Support)
OverviewAbout this course
Ensure continuous, optimal performance of ICT services and support systems in a multiuser computing environment. Maintain software and hardware systems to limit disruptions and meet the needs of network users without exceeding the company's budget.
Is information technology right for you?
Information technology is a dynamic and ever-evolving industry. A career in IT is a gateway to a promising and interesting future. It can lead to diverse opportunities across high-demand sectors such as cyber security, cloud computing, programming, and data management. Your experience and career goals will help determine the best pathway for you. Watch our video to learn more.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Identify and develop strategies for emerging technologies and practices in IT
Create simple applications using coding
Develop a critical thinking mindset to identify and resolve client's ICT problems
Connect and configure hardware devices
Maintain and troubleshoot hardware and software systems
Provide systems support, cyber risk management and remote assistance
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification at Certificate IV level
A pathway to further study in information technology
Specialist skills that will equip you to administer various ICT systems
A sound understanding of hardware and software support and maintenance
Confidence to support staff with their ICT needs in your organisation
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
- There are no entry requirements for this qualification. You can enrol today.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
A computer or similar device and access to the internet
Commitment to manage a significant course load
Strong communication skills and a desire to work with a dynamic team
A passion for working with businesses in creating ICT solutions
The drive to maintain and troubleshoot systems
Completed the Certificate III in Information Technology or have equivalent skills and experience
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like:
ICT Support Technicians
ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Full-time share Full-time workers usually work 35 hours or more a week (in all their jobs combined).
87%
Employment size Employment size is the number of workers who do this as their main job.
26,600 workers
Average age This is the average age of all workers in this job.
38 years
Weekly pay Median earnings are shown for full-time, non-managerial employees paid at the adult rate, before tax or any amounts that are salary sacrificed. These figures are a guide to earnings only and should not be used to determine a wage rate.
$1,490
Average full-time The average full-time hours that people in this role work each week.
41 hours
Skill level rating Skill level ratings are based on the range and complexity of job roles. In general, the higher the skill level, the more formal education and training, previous experience or on-the-job training needed to be good at the job.
High
Gender share
21% female
Future growth The Department of Employment, Skills, Small and Family Business estimates the likely change in number of workers in this role, or industry, over the next 5 years. Future growth is the likely percentage change compared to all other job roles.
Moderate Growth
Other jobs include: assistant system administrator, assistant data centre administrator, assistant computer network administrator, assistant virtualisation administrator, assistant server administrator and assistant database administrator.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate IV in Information Technology (Systems Administration Support) does not have any pre-requisite courses.
Further study2 Courses
Advance your skills to take your career to the next level
Related study1 Course
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Information Technology (Systems Administration Support) qualification, you’ll need to successfully complete 20 units of competency, including 7 core and 13 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Apply advanced critical thinking to work processesBSBCRT404
Contribute to cyber security risk managementBSBXCS404
Identify and evaluate emerging technologies and practicesICTICT426
Work collaboratively in the ICT industryICTICT443
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community