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Media release
TAFE NSW Wagga Wagga | 24 April 2025
TAFE NSW empowers career changer to bolster Australia’s aged care workforce
“I was nervous at first, especially about returning to study, but the support from my TAFE NSW teachers was invaluable. The practical training I received helped me develop key skills... It gave me the confidence and expertise I needed,”
Kylie Hewitt
As the demand for skilled healthcare workers continues to rise, it's important to recognise the vital role aged care workers play in supporting Australia's ageing population. TAFE NSW is meeting this growing need by delivering a
pipeline of highly skilled professionals through its diverse range of healthcare qualifications, including those offered at TAFE NSW Wagga Wagga.
One such graduate is 53-year-old Kylie Hewitt, who is answering the call for more aged care workers. After 27 years as a business owner and building designer and facing the long hours and challenges of life as a sole trader in regional New South Wales, Kylie realised it was time to prioritise her physical and mental wellbeing.
Seeking greater job security and a more people-focused career, she transitioned into aged care.
Kylie completed a Certificate III in Individual Support (Ageing) at TAFE NSW Wagga Wagga and on the very day of her last class walked into Homecare Upa Riverina Murray Aged Care facility where - based on her expertise and successful placement experience - she was offered a
job on the spot.
She stated that although the decision to change careers wasn’t easy, the opportunity to provide important support to older community members was too meaningful to pass up.
"I’ve always loved designing homes, but working as a sole trader was becoming increasingly difficult. I wanted a career where I could truly connect with people and make a difference in their lives," Kylie said. "I have a soft spot for connecting with older people. I lived with my grandparents during university and saw firsthand how much they valued connection. Now, working in aged care, I see the same - many elderly Australians are lonely, and a simple visit can mean the world to them."
With one in six Australians over 65 experiencing loneliness and our ageing population growing rapidly according to the Australian Institute of Health and Welfare, Kylie’s role goes beyond providing care - it’s about fostering human
connection and enhancing quality of life. Her time studying at TAFE NSW gave her the confidence and skills to make the transition smoothly.
"I was nervous at first, especially about returning to study, but the support from my TAFE NSW teachers was invaluable. The practical training I received helped me develop key skills like patient care, effective communication, and understanding the unique needs of elderly Australians. It gave me the confidence and expertise I needed," Kylie said.
The Care and Support Economy has been identified as one of six critical skills areas in the NSW Skills Plan, and the upcoming Aged Care Act, set to take effect in July 2025, for older people - making high-quality, skilled professionals even more essential.
TAFE NSW Ageing and Disability Teacher, Debbie Healey said Kylie’s journey reflects a growing trend of career changers entering the aged care sector.
"With Australia’s ageing population, the demand for skilled, qualified aged care workers has never been higher.
The new Aged Care Act will reinforce quality standards, and TAFE NSW is preparing students like Kylie with the expertise and confidence to meet this demand," Debbie said. "Our courses provide hands-on training, and many students secure ongoing jobs before they even graduate. Aged care is not just a career - it’s a deeply rewarding opportunity to positively impact lives."
Media contact: Rachel Ecclestone, TAFE NSW Communications Specialist, 02 7920 5000
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