Login support for staff

Welcome to your TAFE NSW staff account support page. Here, you can access information to help get you started as a new employee. Or, as an existing staff member, we can assist you in troubleshooting. 

To get started with your staff account you will need to have:

• a computer and laptop access (on campus and remotely)
• internet access
• login details.

You will also need to connect to the TAFE NSW network or VPN before logging in. For step-by-step directions, take a look at the guide below. 

Logging on

Your login details will be sent to your personal email. It will include your user ID and temporary password.

Your user ID will include your name and may also include a number. 

For example:

jane.citizen1@tafensw.edu.au

Your staff account will give you access to important online environments, including:

• the TAFE NSW Staff Portal
• SharePoint
• online project management systems such as Jira, Confluence and Miro
• library resources such as e-books, information and databases.

MFA is used to better protect against cyber attacks and ensures your personal information stays secure. It adds an extra layer of security to your login process as it checks your identity twice before letting you log in.

Along with your password, you'll also need to enter a code sent to your phone or another device. This additional step confirms your identity before giving you access.

To log in to your TAFE NSW online account or campus computers, you’ll need to use MFA.

There are two steps:

1. Enter your TAFE NSW username and password.
2. Confirm your identity using MFA with PingID.

PingID is the MFA software TAFE NSW uses to verify your identity when accessing your account and our systems. 

You can set it up on devices like:

• iPhones
• Android phones.

To use PingID on your phone, make sure you have enabled a passcode, pattern lock, or biometric lock.

To download MFA, your devices require these compatible operating systems:

• iOS 11.0 or later for iPhones, iPads, and iPods
• Android 8.0 or later for Android devices.

Get started with PingID

When you log into your TAFE NSW for the first time, you will be prompted to register with PingID.

To register, follow the prompts and enter your username and password.

Once registered, you will be asked to enter your username and password again, to activate MFA and protect your account. 

Follow the prompts and click ‘yes’ to activate MFA on your device.

If you have forgotten your password:

1. visit our password recovery page
2. enter your username
3. click on ‘send request’
4. password reset instructions will be sent to your personal email.

For more information on the reset process, take a look at the step-by-step guide below.

If you’d like to change your known password or unlock your account, take a look at the step-by-step guides below. 

If you’re still having difficulty accessing your account or need assistance with troubleshooting, contact the IT Service Desk on 1300 823 343.