OverviewAbout this course
Acquire the latest knowledge of the financial products and services used within the banking industry. Build your customer service skills and effectively resolve disputes. Harness the principles of professional practice to work as a bank clerk.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Implement customer service standards
Apply risk management strategies to own work
Develop and maintain in-depth knowledge of products and services used by an organisation or sector
Identify situations requiring complex ethical decision making
Sell financial products and services
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A strong pathway to continue your study and enhance your career opportunities
Practical experience in dealing with customers through simulated scenarios
The ability to follow industry based policies and procedures when providing banking services
Specialist skills to apply ethical decision making in complex situations
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
- There are no entry requirements for this qualification. You can enrol today.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
An interest in the banking industry or a career in that sector
Good interpersonal skills and the ability to communicate well with others
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: bank clerk, bank product specialist, bank or client service officer, loan processing officer, mobile banker and sales person for banking services.
Licensing
The units in this course provide you with the RG146 Tier 2 Financial Services accreditation with the Australian Securities and Investments Commission (ASIC). Visit the [ASIC] (https://asic.gov.au/online-services/search-asic-s-registers/asic-s-training-register/asic-s-training-register-search-results/training-registers/rg146-tier-2-financial-services/) to find out more about RG146 (Tier 2) compliance.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate IV in Banking Services does not have any pre-requisite courses.
Further study1 Course
Advance your skills to take your career to the next level
Related study0 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
The Certificate IV in Banking Services does not have any related courses.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Banking Services qualification, you’ll need to successfully complete 0 , including 0 core and 0 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Deliver a professional service to customersFNSCUS403
Conduct work according to professional practices in the financial services industryFNSINC411
Apply and maintain knowledge of financial products and servicesFNSINC412
Identify and apply complex ethical decision making to workplace situationsFNSINC513
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 8 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to