OverviewAbout this course
Step up to a supervisory or team leader role in the fast-paced and exciting world of hospitality. Confidently manage the day-to-day operations of a cafe, restaurant or hotel and lead a high-performing team through a successful service.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Work in a fast-paced environment
Prioritise responsibilities and think on your feet
Provide excellent customer service
Manage finances within a budget
Make the workplace safe from faulty kitchen appliances and spills on the floor
Lead and manage people, including overseeing a busy service
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally recognised qualification at Certificate IV level
Leadership techniques
Confidence to oversee a shift from start to finish
Complete unit SITHFAB021 Responsible service of alcohol and SITHGAM022 Provide responsible gambling services, to be eligible for the Responsible Service of Alcohol (RSA) card and the Responsible Conduct of Gambling (RSG) card - cost of $97 and $45
Experience to craft a plan B, for example if a worker fails to turn up for a shift or the kitchen runs out of an ingredient
Developing business operation skills such as strategies to boost covers, help staff or improve customer satisfaction
Strong pathways to continued studies to enhance your career opportunities
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol now.
Traineeship
Be employed in the hospitality industry as this course is delivered in the workplace??
Have a signed traineeship contract
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
Reached at least 17 years of age so you are able to work in the industry serving alcohol at the completion of your course after you turn 18
Identified if you have any cultural considerations around serving alcohol as alternate speciality units can be made available to facilitate course completion
Good communication skills
An interest in hospitality and working in a fast-paced, shift environment
The desire to work in a team
Capacity to purchase small equipment, such as a waiter’s friend and an apron
Numeracy and literacy skills at a Year 10 high school level
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: bar/food and beverage supervisor or team leader, duty manager, food and beverage supervisor, front office supervisor, housekeeping supervisor, gaming supervisor and shift manager.
Licensing
Liquor & Gaming NSW regulates the liquor industry in NSW. TAFE NSW is approved by Liquor and Gaming NSW to deliver RSA, RCG, ARCG and Licensee/Advanced Licensee courses. At the completion of your course, present your interim RSA/RCG certificates to Service NSW to get your competency card that permits you to work in the industry serving, selling or supplying alcohol. Please refer to the Liquor & Gaming NSW website for more information and for current costs. Recognition of NSW RSA and RCG competency in other jurisdictions: Responsible service of alcohol legislative and knowledge requirements differ across borders. Check with the relevant state authority to see if your NSW RSA and RCG competency is recognised.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study2 Courses
Begin here to gain experience and confidence in this study area.
Further study3 Courses
Advance your skills to take your career to the next level
Related study2 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Hospitality qualification, you’ll need to successfully complete 21 units of competency, including 9 core and 12 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Work effectively in hospitality serviceSITHIND008
Enhance customer service experiencesSITXCCS015
Manage conflictSITXCOM010
Manage finances within a budgetSITXFIN009
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 11 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Business and Marketing