OverviewAbout this course
Acquire specialist leadership skills and prepare for senior hospitality management roles. Be challenged to think on your feet and find innovative business solutions to enhance customer experiences, all while leading and managing a team.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Implement advanced sales techniques
Develop and implement marketing strategies
Prepare and implement business plans
Manage diversity in the workplace
Lead customer service practices
Process and manage financial transactions
Lead teams, roster and coach others
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification at Advanced Diploma level
Confidence in your leadership and management approach
Strong opportunities for career progression
A pathway into tertiary study
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
- There are no entry requirements for this qualification. You can enrol today.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
A current RSA (Responsible Service of Alcohol) and/or RCG (Responsible Conduct of Gambling) competency card, if you're undertaking any of the units in this course that involve alcohol. RSA unit SITHFAB021 and RCG unit SITHGAM022 are exemptions.
Note
The NSW Liquor and Gaming regulations require students to be 18 years of age or older if they are undertaking units that involve the service of alcohol and/or gaming operations.
Entry recommendations
To be prepared for this course, we recommend that you have:
An interest in moving into senior leadership and management roles
A passion for delivering quality customer service
An awareness of the additional costs incurred if obtaining your RSA and/or RCG competency card or your Food Authority NSW Food Safety Supervisor Certificate
The ability to provide your own hospitality student uniform including enclosed shoes with non-slip soles. The uniform will vary between different TAFE NSW locations such as dress pants or knee length skirt and a long sleeve button up shirt
Language, Literacy and Numeracy (LLN) at a Year 12 high school level
Note
TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.
This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success and ensures your LLN skills match the demands of the course.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: food and beverage manager, café owner or manager, area manager or operations manager, executive chef, head chef, executive housekeeper and motel owner or manager.
Licensing
This qualification includes electives with licensing requirements that are regulated by Liquor and Gaming NSW. TAFE NSW is approved by Liquor and Gaming NSW to deliver RSA, RCG, ARCG and Licensee/Advanced Licensee courses. Some of the electives in this course require you to hold an RSA and be 18 years old. RSA - Responsible Service of Alcohol RCG - Responsible Conduct of Gambling On successful completion of these electives, you will be issued with an interim RSA and RCG certificate on completion. The interim certificate licenses enable you to work in the industry immediately and are only valid for a short period while you apply for your permanent competency cards. You will need to present these certificates at Service NSW with 100 points of ID within three months to receive your RSA and RCG competency cards. It's important to note that you while you can undertake this unit to become job ready, you will not be able to serve or sell alcohol or providing gaming services until you are 18 years old. If you are 17 years old, we can tailor the course to your specific circumstances. Contact us to talk through the options available to you. ##Recognition of NSW RSA and RCG competency in other jurisdictions:## Legislative requirements differ across borders. Check with the relevant state or territory authority to see if your NSW RSA and RCG competency is recognised.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study1 Course
Begin here to gain experience and confidence in this study area.
Further study1 Course
Advance your skills to take your career to the next level
Related study2 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Advanced Diploma of Hospitality Management qualification, you’ll need to successfully complete 33 units of competency, including 14 core and 19 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Manage organisational financesBSBFIN601
Develop and implement business plansBSBOPS601
Develop and manage quality customer service practicesSITXCCS016
Manage finances within a budgetSITXFIN009
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TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 7 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Business and Marketing