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    National code: SIR30216

    Certificate III in Retail

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    OverviewAbout this course

    Step into one of the largest global industries and launch your retail career. If you want to be a sales assistant, customer-service representative or retail supervisor, this course is an ideal pathway to further your career in retail.

    OutcomesWhat you'll gain

    Learning outcomes

    Through a mixture of theory and practical course work, learn to:

    • Build customer relationships and loyalty

    • Work effectively in a team

    • Work effectively in a service environment

    • Identify and respond to security risks

    • Contribute to workplace health and safety

    Course outcomes

    Gain practical experience and develop specialist skills that give you an advantage in the job market.

    • The ability to interact with customers from different backgrounds

    • Confidence to promote sales and store offers

    • A strong pathway to continue your studies and enhance your retail career opportunities

    SuitabilityIs this course right for you?

    Entry requirements

    Some courses require evidence of previous experience or study before you can enrol

    • There are no entry requirements for this qualification. You can enrol today.

    • This course is offered as a traineeship. Enquire today to check the eligibility requirements.

    Entry recommendations

    To be prepared for this course, we recommend that you have:

    • Some computer skills

    • Effective communication and interpersonal skills

    TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.

    PathwaysFuture career and study options

    Career pathways

    Our graduates go onto roles like: frontline sales assistant, customer service representative, shop assistant, retail supervisor, merchandise coordinator, sales supervisor.

    Study pathways

    Take your study further with other courses offered at TAFE NSW:

    Previous study1 Course

    Begin here to gain experience and confidence in this study area.

    Further study2 Courses

    Advance your skills to take your career to the next level

    Related study1 Course

    Strengthen your expertise and gain specialist skills to expand your employability.

    Your experience counts

    At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.

    UnitsUnits taught in this course

    Courses are made up of a combination of both core and specialty units. In the Certificate III in Retail qualification, you’ll need to successfully complete 13 Units of competency, including 8 core and 5 speciality units.

    Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.

    Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.

    • Engage the customerSIRXCEG001

    • Assist with customer difficultiesSIRXCEG002

    • Build customer relationships and loyaltySIRXCEG003

    • Work effectively in a teamSIRXCOM002

    TAFE NSW servicesFacilities and support

    TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.

    • TAFE NSW Disability Support Service

    • TAFE NSW Language, Literacy and Numeracy (LLN) support

    • TAFE NSW Aboriginal Support; Learner support (ABE)

    • TAFE NSW Careers, Counselling and Pathways Service

    • TAFE NSW Libraries

    • Scholarship programs – be supported as you explore your talents and fulfil your potential

    • Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home

    • LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills

    • Student associations – get social with our student community

    Info sessionsWant to know more?

    There are a total of 1 information sessions planned for this course. They'll take place at different locations across the state.

    You can select a study option below to see the sessions available. Or you can view all sessions related to

    Study optionsFind a location to enrol