OverviewAbout this course
Take your retail career to management level as you learn techniques to create a positive working environment while managing staff, running business operations, achieving budgets and maintaining inventory levels.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Work safely and ensure the safe operation of your store
Communicate effectively with staff and customers
Work with store financials including budgeting
Create and implement rosters
Implement strategies to achieve store productivity goals
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Experience in managing staff
A sound understanding of industry-standard software systems
Communication skills to lead and motivate a team
Negotiation skills for dealing with difficult customers
Strong pathways to continue your studies and enhance your career opportunities
SuitabilityIs this course right for you?
Entry requirements
This course requires evidence of previous experience or study before you can enrol
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
You'll need to provide a transcript of your Certificate III in Retail OR
You'll need relevant industry employment experience, as evidenced by a cover letter and resume
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
Computer skills to navigate industry software programs, for tasks like inventory management, roster planning, generating sales and inventory reports
Great communication and interpersonal skills
An affinity for working in customer service
A lifestyle that is compatible with shiftwork
The ability to multitask and organise your work operations
Experience in the retail industry, or previously studied a related course
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: Store manager , Department manager , Assistant store manager and Cluster manager
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study1 Course
Begin here to gain experience and confidence in this study area.
Further study1 Course
Advance your skills to take your career to the next level
Related study0 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
The Certificate IV in Retail Management does not have any related courses.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate IV in Retail Management qualification, you’ll need to successfully complete 11 Units of competency, including 7 core and 4 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Monitor retail store financialsSIRRRTF002
Create a customer-centric cultureSIRXCEG004
Maintain employee relationsSIRXHRM002
Lead a frontline teamSIRXMGT002
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 1 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Study and Career Pathways