OverviewAbout this course
Begin a rewarding career as a community services assistant or support worker in an industry where you will help make a difference to the lives of others. Develop foundational skills and build your professional profile as you inspire change and support those around you to reach their full potential.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Work with a diverse range of people
Work efficiently in community service settings
Communicate well with others
Organise and complete daily tasks
Participate in workplace health and safety
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification at Certificate II level
Engage in community service facilities and interact with a range of industry professionals
Exposure to industry specialist guest speakers
The ability to volunteer in annual events or with local organisations
Confidence in your study skills and a taste of the community services industry
A pathway to continue your study and enhance your career opportunities in the community services industry
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
A Working with Children Check (WWCC)
A National Police Check
Vaccination and health screenings
Any additional evidence your work placement provider requires
Entry recommendations
To be prepared for this course, we recommend that you have:
The ability to use a computer and Microsoft Word
Basic literacy and communication skills
Patience and a helpful, kind nature
Important information
This qualification contains content, concepts and scenarios that may be distressing. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like:
Community Worker
Community Workers facilitate community development initiatives and collective solutions within a community to address issues, needs and problems associated with recreational, health, housing, employment and other welfare matters.
Full-time share Full-time workers usually work 35 hours or more a week (in all their jobs combined).
66%
Employment size Employment size is the number of workers who do this as their main job.
9,400 workers
Average age This is the average age of all workers in this job.
45 years
Weekly pay Median earnings are shown for full-time, non-managerial employees paid at the adult rate, before tax or any amounts that are salary sacrificed. These figures are a guide to earnings only and should not be used to determine a wage rate.
$1,340
Average full-time The average full-time hours that people in this role work each week.
40 hours
Skill level rating Skill level ratings are based on the range and complexity of job roles. In general, the higher the skill level, the more formal education and training, previous experience or on-the-job training needed to be good at the job.
High
Gender share
80% female
Future growth The Department of Employment, Skills, Small and Family Business estimates the likely change in number of workers in this role, or industry, over the next 5 years. Future growth is the likely percentage change compared to all other job roles.
Strong Growth
Other jobs include: assistant community services worker, contact officer, customer service staff, personal care assistant, receptionist and support worker.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study0 Courses
Begin here to gain experience and confidence in this study area.
The Certificate II in Community Services does not have any pre-requisite courses.
Further study2 Courses
Advance your skills to take your career to the next level
Related study0 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
The Certificate II in Community Services does not have any related courses.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Certificate II in Community Services qualification, you’ll need to successfully complete 9 units of competency, including 5 core and 4 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Organise and complete daily work activitiesBSBWOR202
Provide first point of contactCHCCOM001
Communicate and work in health or community servicesCHCCOM005
Work with diverse peopleCHCDIV001
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community