OverviewAbout this course
Become a crucial part of a management team as an operations manager, team leader or account manager. This practical course develops a broad range of expertise in management, marketing, business communication, finance and workplace sustainability.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Gather information to develop workplace sustainability policies
Analyse current organisational systems and identify barriers to critical thinking
Access budget and financial plans for the work team and implement required changes as required
Motivate others to communicate according to organisational requirements and goals
Manage business resources
Apply problem-solving techniques
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
Specialist and transferable skills that can be applied across industries
The ability to deliver a sought after range of business administration skills
Credit towards a full qualification
A strong study pathway into a Bachelor of Business with TAFE NSW Degrees
Strong pathways to continue your studies and enhance your career opportunities
SuitabilityIs this course right for you?
Entry requirements
Some courses require evidence of previous experience or study before you can enrol
There are no entry requirements for this qualification. You can enrol today.
This course is offered as a traineeship. Enquire today to check the eligibility requirements.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
Entry recommendations
To be prepared for this course, we recommend that you have:
A Certificate IV in Business or other relevant qualification
Experience in a range of work environments in senior support roles
Access to a computer with a reliable internet connection
Possess the skills to use basic features of Microsoft Office such as Word, Excel and PowerPoint
Empathy, patience, and the capacity to empower others
Good organisational skills and the ability to multitask
Language, Literacy and Numeracy (LLN) at a Year 12 high school level
TAFE NSW may ask you to complete a Language, Literacy and Numeracy (LLN) skills test.
This skills test helps us to understand your individual study needs, to design an individualised plan that supports your study success
and ensures your LLN skills match the demands of the course.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: operations manager, operations supervisor, team leader, project administrator, account manager and business manager.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study3 Courses
Begin here to gain experience and confidence in this study area.
Further study0 Courses
Advance your skills to take your career to the next level
The Diploma of Business (Operations) does not have any post-graduate courses.
Related study1 Course
Strengthen your expertise and gain specialist skills to expand your employability.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Diploma of Business (Operations) qualification, you’ll need to successfully complete 12 Units of competency, including 5 core and 7 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Develop critical thinking in othersBSBCRT511
Manage budgets and financial plansBSBFIN501
Manage business resourcesBSBOPS501
Develop workplace policies and procedures for sustainabilityBSBSUS511
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community