OverviewAbout this course
Understand case management best practice and how to provide tailored support to each client. Empower others, work closely with service providers and gain leadership skills for a rewarding career in the community services industry.
Is Community Services right for you?
Community Services workers empower and support disadvantaged and vulnerable people to achieve their goals. They provide housing, mental health, disability, multicultural, financial, youth, domestic and family violence support. Your experience and career goals will help determine what pathway is best for you. Watch our video to learn more.
OutcomesWhat you'll gain
Learning outcomes
Through a mixture of theory and practical course work, learn to:
Manage cases and provide support to a wide variety of clients with various needs and goals
Work within a case management framework
Build caring relationships with people accessing services and work within service networks
Plan services and implement projects
Contribute to the review and evaluation of organisational policies and procedures
Handle records and documentation
Engage in person-centred interventions
Make referrals to other appropriate services
Course outcomes
Gain practical experience and develop specialist skills that give you an advantage in the job market.
A nationally accredited qualification at diploma level
200 hours of work placement with a suitable employer
Confidence to advocate for clients' rights, needs and access to resources
Skills to professionally engage in interventions
A strong pathway to continue your study and enhance your career opportunities
SuitabilityIs this course right for you?
Entry requirements
This course requires evidence of previous experience or study before you can enrol
Depending on where you choose to study, there may be additional campus-specific entry requirements for this qualification. Check your specific location for details.
Please complete our survey to find out if the Diploma of Community Services (Case Management) course is suitable for you.
Completion requirements
During your study you’ll need to provide your teacher with the following evidence:
A Working with Children Check (WWCC)
A National Police Check
Vaccination and health screenings
Any additional evidence your work placement provider requires, such as a National Disability Insurance Scheme (NDIS) Worker Screening Check (NDIS check)
Entry recommendations
To be prepared for this course, we recommend that you have:
Proficient computer skills
The ability to work independently and as part of a team
The ability to be understanding and supportive to people experiencing hardship
An interest in working with people from diverse backgrounds
A desire to boost your leadership skills
Important information
This qualification contains content, concepts and scenarios that may be distressing. Please consider your personal resilience and any potential emotional triggers when participating in this qualification and in any future employment in this field.
TAFE NSW is committed to meeting the learning needs of every community. Meeting these needs can mean there are additional entry requirements at different campus locations. Check your preferred location for further requirements. If you need help preparing for study, contact us to find out how we can support you.
PathwaysFuture career and study options
Career pathways
Our graduates go onto roles like: case worker/manager, community services worker, domestic and family violence worker, youth worker, family support worker, family services coordinator and program coordinator.
Study pathways
Take your study further with other courses offered at TAFE NSW:
Previous study2 Courses
Begin here to gain experience and confidence in this study area.
Further study4 Courses
Advance your skills to take your career to the next level
Related study0 Courses
Strengthen your expertise and gain specialist skills to expand your employability.
The Diploma of Community Services (Case Management) does not have any related courses.
Your experience counts
At TAFE NSW, we recognise your previous study and work experience. You can apply for recognition of prior learning or a credit transfer with any of our courses. If you're successful you'll get your qualification faster.
UnitsUnits taught in this course
Courses are made up of a combination of both core and specialty units. In the Diploma of Community Services (Case Management) qualification, you’ll need to successfully complete 20 units of competency, including 12 core and 8 speciality units.
Please note, not all specialty units are offered at every TAFE NSW location. It is highly recommended that you check with your preferred campus for information about the specialty units offered at that location.
Core units are central to the job outcomes of a particular industry or occupation. These are the units industry has agreed are essential to be capable and qualified at a particular study level.
Assess co-existing needsCHCCCS004
Develop and implement service programsCHCCCS007
Recognise and respond to crisis situationsCHCCCS019
Facilitate and review case managementCHCCSM013
TAFE NSW servicesFacilities and support
TAFE NSW provides support services across all campus locations and online. Whatever your needs or circumstances, we have the people, resources, counselling and facilities to support you in focusing on your studies.
TAFE NSW Disability Support Service
TAFE NSW Language, Literacy and Numeracy (LLN) support
TAFE NSW Aboriginal Support; Learner support (ABE)
TAFE NSW Careers, Counselling and Pathways Service
TAFE NSW Libraries
Scholarship programs – be supported as you explore your talents and fulfil your potential
Read&Write literacy and study support software is available free for all TAFE NSW students to use while studying on campus and at home
LinkedIn Learning – an online resource which offers innovative courses and tutorials to improve your personal and professional skills
Student associations – get social with our student community
Info sessionsWant to know more?
There are a total of 5 information sessions planned for this course. They'll take place at different locations across the state.
You can select a study option below to see the sessions available. Or you can view all sessions related to Foundation Skills, English Language and Auslan